RENTAL FAQ’S
need a question answered? read on below
What documents should I receive before moving into a rental property?
Documentation can vary between states, but there are a few non-negotiables you should always receive before collecting the keys. KR Property ensures our tenants are properly equipped from day one. You’ll be given a signed copy of the Residential Tenancy Agreement, the official NSW renting guide, and the Entry Condition Report, which must be reviewed, signed, and returned within the required timeframe. You’ll also receive receipts for your initial rent, bond, as well as copies of all keys and remote controls. Emergency contact details for urgent after-hours repairs will be included too. If anything’s missing, speak to your KR Property manager before moving in.
What happens if the landlord decides to sell the property?
If the owner chooses to sell, the impact on your tenancy depends on the terms of your lease. If you’re in a fixed-term agreement, the lease continues under the new owner, and your rights as a tenant are protected. If you’re on a periodic agreement or near the end of your lease, and the new buyer intends to move in, you’ll be given appropriate notice to vacate. Either way, KR Property will guide you through the process and assist you in securing a suitable new rental property if needed.
Besides rent, what other costs should I expect?
Aside from your regular rent, tenants should expect to pay a bond (usually four weeks’ rent). You’ll also need to factor in utility connections, internet setup, and moving costs like removalists or truck hire. KR Property is upfront about all costs before the lease is signed, no hidden fees, no grey areas.
What if I need to leave before my lease is up?
Leaving a lease early comes with responsibilities. You’ll be liable for the reasonable costs the owner incurs to re-lease the property, including marketing and letting fees. You’re also responsible for paying rent until a new tenant is found and signs a lease. Both you and KR Property can advertise for a replacement tenant, but anyone you put forward must go through the full application and approval process. Never leave the property without notifying us—doing so could mean losing your bond and getting flagged with a poor rental record, which makes life harder down the track.
How do I arrange repairs or maintenance?
All repair and maintenance requests should be submitted in writing to KR Property. Most of our tenants receive a maintenance request form at the start of the tenancy, but you can also send us an email or lodge the request through our portal. You must not carry out repairs yourself—that’s a serious liability issue. It’s your responsibility to report maintenance problems as soon as they arise. Your lease outlines the process for handling repairs, including what’s considered urgent versus non-urgent.
How can I pay my rent?
KR Property is a cashless business, which means we do not accept cash payments. We provide two main options for paying your rent: direct bank transfer or card payments at the office. You can choose the most convenient method for you, and our team is happy to help set up payments if you need assistance. It’s all about keeping things simple and secure for everyone.
I want to break my lease, but I have someone who wants to take over. What’s the process?
Lease handovers must be handled correctly from the start. If you’ve found someone to take over your lease, contact your KR Property agent immediately. The incoming tenant will need to complete a full application and provide references just like any new applicant. Approval is not guaranteed, and the owner is under no obligation to accept the replacement. If the application is approved, the new tenant can only move in after a final inspection is carried out, all paperwork is signed, and your bond arrangements are finalised. Don’t cut corners—doing it by the book protects both parties.
What do I do if there’s an emergency repair?
Emergency repairs involve any situation that poses a risk to your health, safety, or the property itself. In these cases, you should contact your KR Property manager urgently. If you can’t reach us and you were given a list of authorised tradespeople at lease signing, use that list to arrange urgent repairs directly. Keep receipts and notify us as soon as possible. Emergency repairs must be handled quickly, but that doesn’t mean skipping the proper process.
What if I can’t pay my rent temporarily?
Let us know straight away. The worst thing you can do is stay silent. If there’s a temporary issue affecting your ability to pay rent, contact your KR Property manager immediately. We may be able to work with you to create a short-term plan, but only if you keep us informed. Problems happen, we get it, but communication is critical.
What happens when my lease expires?
Your lease agreement will state the end date. If neither party takes further action, the agreement typically rolls over into a continuing tenancy—also known as a periodic agreement—which means the same terms still apply, just without a fixed end date. That said, you can request a lease renewal if you’d prefer another fixed-term agreement. The owner can agree to this, let things roll on periodically, or issue a notice to vacate, provided the correct notice period is given under NSW legislation. The key is communication. Talk to your KR Property manager before your lease ends so we can work out a plan—nobody likes last-minute surprises, especially when it comes to housing.
Can I make changes like adding picture hooks?
Under current NSW laws, tenants can request to make minor alterations—like putting up picture hooks—but you must get permission first. Always put your request in writing and be clear about where and how many hooks you want to install. Even minor damage from picture hooks could come out of your bond if the property isn’t returned in the same condition. It’s best to check before you hammer.
If there’s a fire and my belongings are damaged, will the landlord cover the loss?
No. As a tenant, you’re responsible for insuring your own belongings. The landlord’s insurance only covers the building and any fixtures or fittings that belong to the property. If you don’t have contents insurance, you’ll need to replace your possessions at your own expense. It’s not compulsory, but it’s strongly recommended.